Question 1

Do I need a new phone number?

Accepted Answer

No. Your business number stays exactly the same. We turn on call forwarding for calls you don't answer, so those roll to us and the caller gets a text. Customers never see a new number to call.

Question 2

Do I have to download an app or log into anything?

Accepted Answer

No. Everything comes to you as a text on the phone you already carry: new leads, replies, and a Monday summary of what was booked. If a customer wants to book, you text or call them back like you always do.

Question 3

I already use Housecall Pro, Jobber, or ServiceTitan. Do I need this?

Accepted Answer

Some of those include a basic text-back if you set it up. What we add is the done-for-you part: we set everything up with you, remind your past customers when they're due, and prove the results every week. If your current software already covers you, we'll tell you so during the audit.

Question 4

Is texting customers legal in Texas?

Accepted Answer

Yes, when it's done right. A text replying to someone who just called you is a direct response to their call. Reminders only go to customers who agreed to hear from you or already do business with you. Every message names your business and lets people reply STOP, and reminders only go out during daytime hours.

Question 5

What does the audit involve?

Accepted Answer

We call your business line during a normal weekday, like a customer would, and tell you what happened: whether anyone answered, how long it rang, and whether you got a text back. It's free and takes nothing from you.

Question 6

What does it cost, and is there a contract?

Accepted Answer

The founding rate for the first ten DFW businesses is $149 a month with no setup fee. It's month to month, and you can cancel any time.

Question 7

How does the guarantee work?

Accepted Answer

Every job booked through PingMyCustomers is logged when you reply BOOKED with the amount. If those jobs don't add up to at least three times your monthly fee in your first 60 days, your second month is free.

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