Every missed call gets a text back in seconds.
You're on a roof, under a sink, or driving between jobs. When a customer calls and nobody picks up, PingMyCustomers texts them back right away, so the job doesn't go to the next shop on Google.
For HVAC, plumbing and pest control shops in Dallas–Fort Worth.
(972) 555-0142 · 2:14 PM
- Your business number stays the same
- Month to month, cancel any time
- Texas LLC, based in McKinney
- STOP handling and quiet hours built in
A normal Tuesday on your phone
Four missed calls while you were on jobs. Each one was somebody ready to pay. Without a quick reply, most of them already called the next shop.
- 27%
- of inbound calls to contractors go unanswered
- 85%
- of callers who reach voicemail never call back
- 78%
- of customers buy from the company that responds first
Sources: Invoca contractor call data, cited by QuoteIQ (2026); small-business call research compiled by AIRA and NextPhone (2026).
- (469) 555-0187McKinney, TX9:12 AM
- (972) 555-0142Allen, TX · missed11:47 AM
- (214) 555-0199Plano, TX · missed2:14 PM
- (469) 555-0123Frisco, TX · missed3:05 PM
- (972) 555-0168Prosper, TX · missed6:52 PM
What happens when you miss a call
No app, no dashboard, no new number. Everything happens by text, on the phone you already carry.
- 0:00
A homeowner calls your shop
You're on a job. The phone rings in your pocket.
- 0:25
Nobody picks up
Instead of voicemail, the call rolls over to us.
- 0:31
They get a text in your name
"Sorry we missed your call! What can we help with?"
- 2:10
They reply
"Heater's blowing cold air. Can someone come out tomorrow?"
- 2:11
You get a HOT LEAD text
Their number and what they need. Call or text them back like you always do.
- Mon 8am
You see the week in dollars
Missed calls answered, jobs booked, and what they were worth.
What missed calls cost your shop
Adjust these to your numbers. Nothing is sent anywhere; the math runs on this page.
Won back each month: $1,421 (9.5× the $149 fee)
Plus a one-time $8,400 from past customers reminded they're due.
Conservative estimates from your numbers: half of missed calls are real jobs, you'd win half of those, and a text wins back a quarter. Not a guarantee.
Voicemail, DIY software, or done for you
| Feature | Voicemail | DIY text-back software | PingMyCustomers |
|---|---|---|---|
| What the caller gets | A beep. Many hang up and call the next shop. | A text, if it's set up right | A text in seconds, in your business's name |
| Setup | Nothing | You configure it yourself | Done with you in about 15 minutes |
| Reminders to past customers | No | Usually extra setup | Included |
| Proof it's working | None | A dashboard to log into | A Monday text with booked dollars |
| Typical cost | Free | About $30–$400/mo in published pricing | $149/mo founding rate |
DIY pricing reflects typical published plans for text-back and business messaging tools as of mid-2026.
Built for the trades that live on the phone
Pricing
Founding rate for the first ten Dallas–Fort Worth businesses. No setup fee, month to month, cancel any time.
- Missed-call text-back on your existing number
- Service reminders to past customers
- HOT LEAD alerts to your phone
- Monday results text in booked dollars
- Set up with you, in person or by phone
The 3× guarantee
If jobs booked through PingMyCustomers don't reach three times your monthly fee in your first 60 days, your second month is free.
What happens after you say yes
- Day 1. We turn on forwarding for unanswered calls together, on the phone. About 15 minutes.
- Same day. Test it: call your own line, don't answer, and watch the text go out.
- That week. Send us your customer list in any format. We clean it up and set your reminders.
- Every Monday. A text with calls answered, jobs booked, and what they were worth.
Questions owners ask
Do I need a new phone number?
No. Your business number stays exactly the same. We turn on call forwarding for calls you don't answer, so those roll to us and the caller gets a text. Customers never see a new number to call.
Do I have to download an app or log into anything?
No. Everything comes to you as a text on the phone you already carry: new leads, replies, and a Monday summary of what was booked. If a customer wants to book, you text or call them back like you always do.
I already use Housecall Pro, Jobber, or ServiceTitan. Do I need this?
Some of those include a basic text-back if you set it up. What we add is the done-for-you part: we set everything up with you, remind your past customers when they're due, and prove the results every week. If your current software already covers you, we'll tell you so during the audit.
Is texting customers legal in Texas?
Yes, when it's done right. A text replying to someone who just called you is a direct response to their call. Reminders only go to customers who agreed to hear from you or already do business with you. Every message names your business and lets people reply STOP, and reminders only go out during daytime hours.
What does the audit involve?
We call your business line during a normal weekday, like a customer would, and tell you what happened: whether anyone answered, how long it rang, and whether you got a text back. It's free and takes nothing from you.
What does it cost, and is there a contract?
The founding rate for the first ten DFW businesses is $149 a month with no setup fee. It's month to month, and you can cancel any time.
How does the guarantee work?
Every job booked through PingMyCustomers is logged when you reply BOOKED with the amount. If those jobs don't add up to at least three times your monthly fee in your first 60 days, your second month is free.
Get a free missed-call audit
We'll call your shop on a normal weekday, like a customer would, and send you exactly what happened: whether anyone answered, how long it rang, and whether you got a text back.
You'll deal with the person who runs PingMyCustomers, here in McKinney. Not a call center.